In 2011, the Public Foundation Civic Initiative of Internet Policies published a study, Evaluation of State Sites of the Kyrgyz Republic, which reviewed government websites and assessed the effectiveness of information activities. 80 government sites were reviewed.
As a superficial analysis of the sites participating in the study shows, some government agencies have since made efforts to improve their own sites, but overall, there is no significant tendency to change in 1.5 years. Government agencies, apart from individual ones, still do not pay enough attention to their own Internet sites and the provision of services to the public through the Internet, in general, as well as to the information policy. In my opinion, this is not one of the minor omissions in work of the Government, but a rather large disadvantage in its work. That is, one of the most important and primary functions of the state power is to provide information and information interaction with the society to which sufficient attention is not given.
Perhaps the reason for this is that the heads of state bodies understand that this is not the most demanded side of their work, since the main complaints from citizens and society are not to the presence of the site and its fullness, but to other activities. To some extent, the low level of Internet penetration is also not conducive and does not encourage society to require government agencies to introduce public services and provide information primarily on the Internet. As a result, this creates a vicious circle – when citizens do not expect anything from state bodies, and state bodies don’t give anything in return. Also, those who can influence the activities of the Government – and this is primarily the Head of Government and Deputy Prime Ministers, parliamentarians and, to some extent, public figures and representatives of the non-governmental sector criticize state bodies for anything, but not for bad websites or inactive in the Internet.
Basically, state bodies have websites containing general information about a state body, the main normative acts of its activities, such as the statute, regulations, list of services and duties, and news sections – that is, websites pages or departmental blogs. But there is very little really valuable information for citizens, such as:
Among government agencies, here are those that have a comparative advantage in this direction:
The State Registration Service and the Bishkek City Hall, as well as the Main Directorate of Road Traffic Safety at the Ministry of Internal Affairs,compares favorably with in terms of online community activity. The press services of these government agencies are active on various Internet platforms for interacting with the public, for example, in social networks, on forums (in particular, on the Diesel Forum), etc. This factor allows the government agency to gain a higher level of trust from population
Of course, the availability of these services on the site depends on the functions of the state body and the number of services for the population stipulated in its charter. Some of the government agencies are specialized and their responsibilities do not include working with the public.
But I would like to give Kazakhstan as an example, where the national program for the development of e-Government is being implemented egov.kz. Currently, about 1.5 million people have received an electronic digital signature, government agencies provide 134 electronic services via the Internet. As of December 2012, about 13 million certificates were issued to the public via the Internet.
In the ONN study, in the ranking of countries of the world in terms of e-government development, according to 2008, Kyrgyzstan was in 102nd place, in 2010, in 91st place. At the end of 2012 at 99 place.
Material prepared by Erkin Mamasaliev
The Public Foundation "Civil Initiative on Internet Policy," based on the study of best global practices and analysis of the country's legislation, has developed a draft law of the Kyrgyz Republic
The International consortium for the Development of Digital Legislation has successfully completed work on the draft Digital Code for Kyrgyzstan, this document will create a favorable regulatory
Taking into account the significance of telecommunication sector's development, consulting company Promotank in a colaboration with the Public Foundation Civil Initiative on Internet Policy (CIIP)
